Portable remote microphone support

Roger On

Charging, everyday use, hearing-device connection, calls and audio listening.

How to recognise it: A small portable microphone with a display, worn by a speaker, placed on a table or pointed towards speech.

Start here

Three safe first checks

Try these in order. If something looks damaged, unusually hot or unsafe, stop and request service.

1
Charge the microphone
Start with a full charge so a low battery is not mistaken for a connection or mode problem.
2
Check its position
Roger On changes how it picks up speech according to how it is used. Place or wear it as shown in the official guide.
3
Test one source
Test live speech before adding a phone, television or computer connection.

Choose a task

Official step-by-step help

Phonak groups the current videos by product. Open the video library and choose the wording that matches what you need to do.

Charge and switch on Roger On
Use it worn, on a table or in pointing mode
Connect compatible hearing devices
Control Roger On
Use it for online calls
Listen to television or another audio source

Something isn’t working

Work through one symptom

Do not change several settings at once. After each check, test the same simple speech task again.

Speech is too quiet or unclear

Check that Roger On is not muted and is being used in the correct position for the situation. Reduce the distance to the speaker and move away from obvious noise sources before changing device settings.

The hearing devices do not receive Roger sound

Confirm the hearing devices themselves are working normally, then follow the official RogerDirect or receiver connection guide for the exact hearing-device setup. Compatibility and connection steps vary.

Calls or media do not play

Test ordinary speech through Roger first. Then check the phone or computer’s selected audio input/output and use the official call or audio video for the Roger On model.