Phone & email advice
Same-day guidance during normal working hours where possible, using model details and symptoms to isolate likely causes.
Support & servicing
Keep essential equipment working.
When classroom or workplace audio fails, the disruption is immediate. Start with direct advice. We will help identify whether the issue is charging, connection, configuration, compatibility, damage or a component that needs service.
Start with the fastest useful check
Support that follows the problem.
Many faults can be narrowed down remotely. When they cannot, the next step should be clear: accessory, repair, reconfiguration, site visit or replacement.
Service & accessories
Support with chargers, cables, receivers, microphones, replacement components and equipment that requires repair.
On-site support
Call-out assistance for installation, network, room or multi-component issues that cannot be resolved remotely.
Before contacting support
A few details can save a great deal of time.
If available, include clear photos of the equipment and connections. Do not send a student’s or employee’s medical information unless it is genuinely necessary for the support requested.
Identify the equipment
Product names, receiver type, charging dock and any connected computer or audio source.
Describe what changed
What worked before, what happens now, any lights or messages and when the problem began.
Try the basic power check
Charge the relevant devices, check cables and restart components where safe and appropriate.
Share contact availability
Provide a number and useful times to speak with someone who can access the equipment.
Frequently asked
Support questions
Do you support equipment bought elsewhere?
We can discuss the issue and identify what support is practical. Availability of parts, service information and warranty handling may depend on the model, age and original supply route.
Can you help with discontinued Roger products?
Often, yes. Older products may still be serviceable or compatible with parts of a current system. We will distinguish between an issue that can be resolved and equipment for which support or parts are no longer reasonably available.
Do you provide backup equipment?
Backup options depend on the device, availability and the service required. Contact us with the exact model and timeframe so we can confirm what is possible rather than make a general promise.
Can a school book an annual system check?
Yes. We can discuss a planned review of equipment, connections and staff questions, particularly where several rooms or systems are in use.
A clear next step
Have the equipment nearby when you call if possible.
Model names, lights, messages and a clear description of what changed are often enough to make the first support conversation productive.